Sometimes you just need to reboot. Here's how to get the app back on track if you cannot access your club page, or are not seeing all of your books, etc.
iPhone 6 & earlier or iPads (i.e. Devices *with* Home Buttons):
Quit the app, clear the cache, Re-download the App
1. Quit the app (did that work for you? It might):
Tap the home button 2x, and then when the app window minimizes, swipe it up. Then open the app again. Try opening the app.
If that does not work, then...delete the app (tap & hold the app icon till it wiggles, tap the x.)
2. Clear the Cache:
Press the home button and the power button *at the same time* until the phone powers off. It may come on again automatically or you may have to press the power button to turn it on again.
3. Go to the app store and download the book club app again. Login.
iPhone 7,8,10 & new iPad Pro (i.e. Devices without Home Buttons):
Delete app from Settings, Power Down, Re-download App
- Tap Settings>General>iPhone storage.
- At the bottom of the screen, Find the Book Club app (labelled Book Club or BookMovement)
- Tap delete app
- Restart your phone: Hold down the power button until the "slide to power off" appears. If you've got an X-series iPhone you'll need to hold down both power and volume up until the slider appears. Swipe the power off slider. Wait until device has fully powered down, then press and hold the power button to power up again. (FYI: restarting an iPhone occasionally is a good way to clear the memory and ensure that important apps have enough to run happily.)
- Go to the app store and download the book club app again. Login.
This should resolve your data issues. If not, please email us & we'll investigate. Here's how to send us the exact info we need:
No Dice? Send Us a Crash Report:
Go to Settings>Privacy>Analytics (at bottom)>Analytics Data
Scroll down until you find BookMovement. Tap on the most recent one. Tap the share icon, then email it to: info@bookmovement.com
Comments
2 comments
I can add the book, "Aurora by David Koepp" under my Mac but on my iPhone it adds it under the picture of the book "Extreme Ownership How US Nay Seals Lead and Win". The Name and author is correct.
We are having all sorts of issues on the BM phone app. Is anyone else complaining? Every time we have to add books it is an issue. Several of our users only use their phone apps.
Valerie Phillips
Nextdoor EZ Readers admin
I have been having persistent problems with Book Movement on my IPhone 15 Pro Max. We shared previous emails regarding me being added to a random book group without my knowledge. I did remove myself and am no longer a member of that random group. I have cleared the cache, deleted the app, reinstalled the app and lo! and behold! the same problem is occurring.
I added our book for January "We Share the Same Sky: by Rachael Cerrotti and it appeared that it had gone in correctly, but when I went to the Upcoming Meetings, it shows the book coverof the Publication Manual of the American Psychological Association--it does however, list the correct title for the book. When I initially added the book to Upcoming Meetings, the picture of the correct book came up, but then it disappeared and changed to The Style Manual when I went to RSVP. This glitchy app behavior creates an issue for people who are only using the phone app and who maybe a bit less computer savvy. It creates lots of confusion. I used to use the phone app most of the time, but am feeling that it has become very "wonky" and not reliable...The photo of the correct book is on the web based Book Movement. Any thoughts about how to rectify this? Feel free to access my account and see if you can use it to problem solve. Thanks in advance for your help!
Ann Bouchard (member of Bella Novellas (this is where the problem is happening) and First Friday Book Club. (207-649-3839)
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